CustomerIQ ingests data from your workflow. Then we use AI to extract and categorize every feature request, pain point, preference, and highlight related to your customers.
As highlights stack up you can use views to filter by customer segment, tag common highlights by theme, search for specific answers, track topics, and quantify feedback with contact, account, or deal properties.
In the old times, we played a game of telephone between sales, customer success, and product teams to find out what customers were saying. Now anyone can identify and track customer pains, preferences, and requests faster than your colleagues can write a note.