All your customer feedback in one place, synthesized with AI
CustomerIQ is the AI platform to automatically discover and quantify themes across customer feedback channels like calls, surveys, tickets, and transcripts. Align every team, prioritize work with conviction, and build a customer-obsessed culture with one tool.
Increased revenue, profits, and retention.
"Business, marketing, and IT decision-makers at customer-obsessed organizations estimate a 10% or higher growth in revenue, profits, and customer retention at a rate three times that of their non-customer-obsessed counterparts.“
"The B2B Customer Obsessed GrowthEngine”, Forrester Research, Feb 2023
It starts with aggregating customer feedback
CustomerIQ ingests data from your workflow. Then we use AI to extract and categorize every feature request, pain point, preference, and highlight related to your customers.
Discover themes with AI
As highlights stack up you can use views to filter by customer segment, tag common highlights by theme, search for specific answers, track topics, and quantify feedback with contact, account, or deal properties.
Align every team, from sales to support to engineering
Everyone wants the same thing: solve customer needs at a fair price with excellent service. With CustomerIQ, you can center your team around your customer. All in one tool.
Shift from reactive to proactive
In the old times, we played a game of telephone between sales, customer success, and product teams to find out what customers were saying. Now anyone can identify and track customer pains, preferences, and requests faster than your colleagues can write a note.
Accelerate development
With customer needs in one place you can scope and spec project requirements 10X faster. Confidently make new bets and provide your solution teams with all the context needed to improve.
CustomerIQ vs the other guys
We’re not trying to sell you a new framework and we’re not another GPT wrapper. We're focused on helping teams make sense of customer feedback at any size or scale.
A few reasons you might not love us
