How we use CustomerIQ to power our GTM

Customer research magic.

CustomerIQ helps companies organize, search, and synthesize all their customer feedback automatically with AI.
Now teams can leverage their existing data to answer any question about customer needs, preferences, and problems at any time.

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A customer research platform that works for you.

Mining for insights and tagging customer feedback doesn't need to be another job. Let CustomerIQ do it for you.

THE NEW SOURCE OF TRUTH

Automatically capture every important note from every customer interaction.

No more games of telephone. Every recorded call, review, ticket, interview, and note intelligently organized and optimized for analysis by AI.

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Scalable organization
Capitalize on all your qualitative data. Organize everything, from text to video, with folders.
CustomerIQ Folders
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Powerful insight extraction
Folders transcribe audio/video, normalize text, and automatically extract insights with AI.
Learn: How we use LLMs to extract insights from text
CustomerIQ Snippets
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Cutting edge processing
Every insight is converted to text embeddings, powering lightning fast search and synthesis in views.
Learn: What are text embeddings?
CustomerIQ Contextual Embeddings
"It's unbelievable. I don't think I've ever said this about software, but it's... fun to watch."
JR
Joyce Roberts
Researcher
AI Synthesis

Search for topics. Discover themes. Tag by category. Instantly using AI.

Whether you're exploring customer pains and preferences or searching for issues from specific accounts, CustomerIQ gets you answers fast.

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Filter
Create the perfect view of data with powerful filters
CustomerIQ View Filters
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Search
Use CustomerIQ's powerful semantic search to filter by topic
CustomerIQ Semantic Search Filter
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Classify
Quickly organize insights by category using AI classification
CustomerIQ Classification
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Discover
Discover and tag themes in seconds with AI-powered cluster analysis
CustomerIQ Cluster Analysis
"The first time you see it run the cluster analysis and tag the themes is magic. That saves you so much time."
PS
Peter Smith
VP Marketing Strategy
built for teams

Break down silos. Align every team with your customer.

Built for real-time collaboration, now every customer-facing team has the insights they need to make decisions and improve your offering.

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Flexible, block-based docs
Organize and present what you learn, exactly how you want. Embed views, add images, highlight quotes, and summarize findings with blocks.
CustomerIQ Docs
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Summarize findings
Leverage AI-powered widgets to quickly summarize findings.
CustomerIQ Summary Widgets
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Collaborate with every function
Every team can leverage valuable voice-of-the-customer data and collaborate over docs.
CustomerIQ Collaborators
"Feels like Notion + ProductBoard + AI - I really like this concept."
DG
David Garland
Chief Technology Officer
integrations

Synthesize feedback while you sleep

With native integrations and 1000+ connections via Zapier, CustomerIQ brings all of your feedback into one workspace.

Gmail
Gmail
Slack
Slack
Zoom
Zoom
Jira
Jira
Zendesk
Zendesk
Hubspot
Hubspot

All of your customer feedback synthesized in one place.