Changelog

Today we're introducing Skills – specialized capabilities that expand what Quinn can do, tailored to the highest-value workflows in your business.

Each Skill is designed around a specific outcome and built with your company and customer context, so it works from day one and delivers measurable impact. Best of all, skills are triggered directly from email, so they effectively turn Quinn into a super assistant.

How it works

Skills can be called directly from email — either automatically when the right context is detected or manually by emailing Quinn.
Once triggered, they can handle virtually any workflow that can be completed digitally, from research and data entry to drafting documents and sending follow-ups.

Examples of Skills

Right now, Skills are purpose-built for each customer and vertical. A few examples:

• Insurance – Renewal Risk Assessment
  Instantly reviews upcoming renewals, flags accounts at risk of churn, and drafts personalized outreach to retain them.
• Insurance – COI Request Triage
  Detects incoming Certificate of Insurance requests, collects missing details from the requester, and routes them to the right person or system.
• Financial Services – Loan Pre-Qualification Intake
  Reads inbound applications, extracts required data, checks it against pre-qualification criteria, and drafts a response to the client.
• Professional Services – Discovery Call Follow-Up
  Summarizes client discovery calls, pulls in relevant case studies or proposals, and sends a tailored follow-up email.
• Technology – Sales-to-CS Handoff
  Captures deal details from sales conversations, fills out onboarding templates, and delivers a complete brief to the customer success team.
• Technology – Business Case Generator
  Gathers client pain points and ROI data from past interactions, then produces a persuasive, metrics-backed business case document.

Build a skill for your team

Right now, we’re building Skills in close partnership with each team.
Here’s the process:

1. Book a short call with our team.
2. Identify your highest-impact repetitive workflow — something your team does daily or weekly that could be automated.
3. We scope and build the Skill specifically for your team, install it, and train it on your data and processes.

If you're interested in exploring a skill for your team, book time with us here.