Changelog

CustomerIQ now integrates seamlessly with RingCentral, bringing automated call coaching, CRM updates, and actionable insights to every customer conversation.

CustomerIQ automatically captures your RingCentral calls the moment they end, transforming every conversation into:

• Best-in-class call summaries that capture key points, decisions, and action items
• AI-powered coaching insights that help your team improve with every call - no manager ride-alongs required
• Automatic CRM updates that extract and sync customer data, tasks, and follow-ups to your AMS or CRM
• Cross-sell intelligence that identifies opportunities and trends across your entire book of business
• Performance analytics that give managers visibility into call quality, objection handling, and improvement areas

Why It Matters

Your team is already having great conversations. Now CustomerIQ ensures nothing falls through the cracks:

• Scale your coaching: Get AI-driven feedback on every call, not just the ones managers can listen to
• Eliminate admin work: No more post-call data entry, note-taking, or manual follow-up drafting
• Never miss an opportunity: Spot cross-sell potential and renewal risks automatically across all customer interactions
• Get complete visibility: Combine call insights with email and meeting intelligence for a full picture of customer relationships

How to Get Started with CustomerIQ + RingCentral

Setup takes seconds

1. As an admin, go to Settings > Apps & Integrations
2. Configure RingCentral

Ready to transform how your team handles calls? Book a demo with our team to see CustomerIQ for RingCentral in action.

Other Fixes & Improvements

• Fixed issue with Gmail status labels not removing when new status labels are added
• Deprecated AI auto-routing of private folders. Now all meetings are routed to default folders in all cases
• Updated reply drafts to never include HTML
• Updated sync for all category labels so that all categories are managed within CustomerIQ and persist across all workspace users
• Fixed issue with updating category label colors
• Updated audio player for VoIP recordings
• Fixed issue with timestamp scrubbing on VoIP recordings

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