Intercom integration

CustomerIQ | Intercom integration

CustomerIQ surfaces customer feature requests, pain points, issues, and more from tickets and chats in Intercom. We discover themes and quantify by deal values so you can put prioritization on auto-pilot and make big bets with confidence.

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Hubspot
Align

Align your team with the customer

Before CustomerIQ, the only way to get feedback from CS and support was to play a game of telephone. Now product, marketing, and success teams have every insight as they happen in real-time.

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Discover features
Discover feature requests and pain points hidden in support chats.
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Spot trends
Understand themes emerging from customer conversations in real-time.
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Quantify with revenue
Prioritize insights by revenue with associated deal values in your CRM.
Aggregate

Chats and tickets

Get a deep understanding of exactly what's happening across all your chats. Stay on top of feature requests, deal blockers, potential issues with accounts, and more.

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Real-time sync
Pull historical data. Then, as new chats are added they're synced to your workspace.
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AI highlights
AI automatically extracts feature requests, pain points, preferences and other highlights.
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Analyze
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Filter by segment, discover themes, search topics

With all your feedback in one place you can split highlights by account or contact segments, discover common themes, detect trends, or answer specific questions.

Enrich

Quantify with revenue

With your CRM connected we enrich every contact and account record with associated deal values and other fields. This makes it simple to quantify themes identified in Views with revenue from associated records. Put prioritization on auto-pilot and make big bets with confidence.

Enrich

Connect CustomerIQ to Intercom

Connect integrations, follow our start guide, and have your team up and running in minutes.
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