CustomerIQ surfaces customer feature requests, pain points, issues, and more from call transcripts in Gong. Then we surface themes and quantify by deal values so you know exactly what to prioritize and can make big bets with confidence.
Before CustomerIQ, the only way to get feedback from sales and support was to play a game of telephone. Now product, marketing, and success teams have every insight as they happen in real-time.
Get a deep understanding of exactly what's happening with prospects and customers. Stay on top of feature requests, deal blockers, potential issues with accounts, virtually anything you can think of.
With all your Gong call transcripts in one place you can split feedback by account or contact segments, discover common themes, detect trends, or answer specific questions. Supercharge your conversational intelligence with next-level AI.
With your CRM connected we enrich every contact and account record with associated deal values and other fields from your CRM. This makes it simple to quantify themes identified in Views with revenue from associated records. Put prioritization on auto-pilot and make big bets with confidence.
