The insights you need to drive revenue, retention, and customer satisfaction
Aggregate all your customer feedback, quantify customer needs, and accelerate revenue-driving workflows with AI
Capture every important note from every customer interaction.
Feature requests, pain points, preferences, and more are automatically extracted from every recorded call, review, ticket, interview, and note. Now all your feedback has a home.
Discover insights and trends across any customer segment
Views filter and group highlights by 10+ attributes including category, topic, and account tag. Then highlights are clustered by theme using powerful NLP models so you can prioritize work with data.
Learn, summarize, and brainstorm with your customer data
The AI assistant can help you summarize and filter highlights in view and apply them to your work. Need a few quotes about a specific topic? Or identify themes related to your current work? Just ask.
Align your whole team with what you're building and why.
Built for real-time collaboration, now every customer-facing team has full context as to what customers want and what you're doing about it.
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Monitor every customer channel automatically with AI
With native integrations and 1000+ connections via Zapier, CustomerIQ keeps everyone aligned with your customer. Sales, customer success, and product - all in one tool.
Push feedback from Slack
Most teams share feedback in Slack, and we think that's great. But often that's where it goes to die. CustomerIQ will automatically pull clips from Slack and store them in your workspace where they're organized and searchable.
Detect feature requests, discover themes, and tie feedback to value from Hubspot
Your sales and support teams are constantly interacting with customers - taking notes, answering tickets, recording win/loss reasons, and tracking deal values. These are loaded with customer insights and give valuable context to what feedback is "worth." Now you have everything in one place.
Automatically surface pains and feature requests from call recordings in Gong
Sales discovery and customer success calls contain enough customer insights to supercharge your product discovery efforts. Discover (don't just track) feature requests, pain points, preferences and more.
Discover and triage support themes in Zendesk
Support tickets represent opportunities to improve your product, positioning, or documentation. Now you can see the forest through the trees - track themes, monitor issues, and monitor the health of accounts.
Automatically detect and sort important highlights from Intercom
Support chats and sales conversations contain enough customer insights to supercharge your product discovery efforts. Discover (don't just track) feature requests, pain points, preferences and more.
Aggregate feedback from over 1,000+ tools using Zapier
Create new submissions in folders based on triggers from Zapier applications